Refund policy

Last updated: October 10, 2026

This policy applies to orders placed at the SteadyCold online store, operated by SteadyCold ("we", "us"), 25251 Beach Pl, Chantilly, VA 20152.

Returns of unopened cases

You may return full, unopened cases within 30 days of delivery. To be accepted, a case must be in its original packaging, unopened and in resaleable condition.

Return shipping

You pay the cost of return shipping, unless the return is because of our error (wrong item, wrong quantity, or an item damaged before delivery). If we made the error, we provide a prepaid return label.

We recommend a trackable shipping service. We are not responsible for returns lost in transit to us.

Items that cannot be returned

Opened or used packaging. For hygiene reasons, we cannot accept any case that has been opened, or any packaging that has been used. Our products are used to ship medicine, specimens and food, and we cannot resell opened stock.
Custom-printed items. Products printed with your logo or artwork are made to order and are final sale.

How to start a return

Email info@steadycold.com with your order number and the cases you want to return. We will reply with return instructions. Returns sent without contacting us first may not be accepted.

Refunds

Once your return arrives and we have inspected it, we will email you to confirm whether the refund is approved. Approved refunds go to your original payment method. Your bank or card issuer may take additional time to post the refund.

Original shipping charges are not refunded, unless the return is because of our error.

Damaged or incorrect items

If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo. See our Shipping Policy for details. We will send a replacement or a refund.